Information Technology

Click on the questions for common answers to administrative and technical issues

As a matter of principle.......
1. Where can I get help? 2. Why should I trust you?
How to subscribe
3. What are the payment options? 4. Why doesn't my password work any longer?
5. How soon can I get on-line?  
Security for both of us
6. Can cookies take control over my computer? 7. Why can't I use any User ID and password?
8. What is a digital certificate? 9. Why has my password stopped working?
How to view this site
10. Why do I get dead-ends on some page requests? 11. What if the requested chart fails to appear?
12. Can I enlarge charts to see more detail? 13. Can I make the pages fit the screen?
Connection Issues
14. What can I do to load pages quicker? 15. What should I do in case of transmission delays?
What you can't do here
16. What can I do about the colour scheme? 17. Can I print charts with plain paper background?

1. Help

Possibly the answer to your query is somewhere on this page. If it isn't, there are several places to look depending on the nature of your query.

  • Review a table of contents - Try the SiteMap which is arranged by chapters like a book. The title of each chapter contains a punchline describing its contents, followed by the further punch lines that provide a synopsis of each page.
  • Browsing the user manual - For explanations about investing using Investors RouteMap look at the GuideBook. On technical matters, try the Help menu of your browser.
  • Requesting personal service - If you want specific personal investment advice, we can also help you. Just send us an e-mail for Personal Advice.
  • Resorting to the last resort -  If you still need help, send us a query using the Feedback e-mail.
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2. Payment Options

For your convenience we can accept payment in a variety of ways: -

  • Sterling Cheque - Simply make out your cheque to Investors RouteMap Ltd. and post it to us at 9 Daniels Court, Island Wall, Whitstable, Kent, CT5 1ET, Great Britain (together with confirmation that you are an Expert Investor if appropriate). Please note that these should be drawn on British banks. You don't need to wait for our introductory call.
  • International Transfers - These can be sent direct to our bank accounts in London for Pounds Sterling or Frankfurt for Euros. However please wait for our introductory call, for us to give you our banking details. When we call, we will need to ask you the name of your bank, your account number, the number of the bank branch and preferably also its international Swift payments number and IBAN code.

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3. Password Expiry

If this happens, it is probably the case that you forgot to renew your subscription. If there are no changes in your personal details, you can simply send us a new payment, but if there are any changes, please complete the Registration form again. If you are using our services as a retail investor, please also advise us of any changes in your financial circumstances that may affect the suitability of investment recommendations.

If there is any other reason, check out password problems below. 

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4. Payments Clearance

Once you have completed and sent off the Registration form, we will phone you to introduce ourselves, obtain your payment details and answer any questions you may have about our service. Our call may not be immediately as we are human - we work Greenwich Mean Time business hours - but if you haven't heard within a few days, send us a query using the Feedback e-mail.

Authorisation should follow once your payment has cleared, which may take a few days, depending on how you choose to pay. We offer a choice of UK or Euro-Zone banking arrangements and are can handle credit card transactions.

Please note that there is no need to panic if you don't get immediate authorisation. As a consequence of designing this site for long term investors, we announce changes of opinion only after the end of each month, so unless you are contacting us near month-end, you won't miss any hot new recommendations.

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5. Cookies

Information about your account may be stored in a cookie on your computer when you subscribe. This is a small text file, whose path is restricted to our server, so it can only be accessed by us. Cookies do not download e-mail attachments or otherwise obtain control over your PC. Please note that you will only be able to receive our subscription service if your browser is set to accept cookies. However the public pages are available without using cookies.

Please do not alter, copy or delete any cookie we may send you as access to the subscription part of the site depends on cookies. We hope you share our view that it is not fair to other subscribers, let alone ourselves, nor indeed in your own interests to put valuable money-making analysis in the hands of others who might then be in a position to act on our advice ahead of subscribers.

"Are you sure you want to delete the selected Cookie(s)? If asked this question during routine PC maintenance, please remember to answer NO, in respect of any coookie from ourselves. Our cookie can be identified by the initials "PIT" in its file name.   

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6. New Passwords

For security reasons there are controls on the choice of passwords, as described in the Registration page. These are intended to reduce any risk of theft or misappropriation. It is also possible that your chosen password has been already registered by another subscriber.  If you find that your proposed password is rejected, please try a new password and/or user name.

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7. Digital Certificates

A digital certificate is an electronic signature. It is designed to let the other party to communication over the world wide web know that you are who you claim to be. Digital signatures consist of two parts, a public key that can be publicised to the whole world and a private key, known only to you and stored on your computer, that unlocks the public key. To identify who owns the certificate, it will contain information about you, which must include your e-mail address but may contain other data. These certificates are increasingly used for electronic commerce to ensure that both parties honour an agreement, protect personal data stored on servers and control subscription services, such as Investors RouteMap. While certificates are a recent innovation, millions have already been issued and they are rapidly receiving legal recognition in more and more countries.

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8. Service Denied

Our service is set up to recognise only one computer user per subscription, and identifies you by your computer through the use of cookies and digital certificates. If you have been cut off, please contact us using the e-mail Feedback form. However before complaining, please ask yourself the following questions and include any relevant information in your e-mail. Please note we may charge for repeated reconnection requests.

  • Have I changed to a newer PC?
  • Have I changed my email address?
  • Do I delete cookie(s) during routine PC maintenance?
  • Has my hard disc crashed?
  • May someone unauthorised have accessed my PC?
  • Did I give my details to a friend?
  • Have I chosen an easily guessed password?
  • Has my subscription expired?
  • Do I subscribe to additional personal services from PIT?

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9. Dead Ends

This site uses frames. All our charts are designed to appear on the right hand two-thirds of each page, leaving room on the left-hand side for explanatory text in the public pages and for the chart menu within the subscription section. To test that this is the issue, try this page for example and you should see text on the left separated from a chart on the right by a vertical scroll bar and the word "frame" is likely to be part of the page name in the Address bar. If not, there are three possible causes: - 

  • Charts may appear in pages without explanatory text in Internet Explorer (but not Netscape Navigator) if the browser does not fill the whole of your screen. To correct this, click on the Maximise / Restore button, which is the middle one on the right in the title bar at the very top of your browser.   To undo this and return to your previous setting click the same button again. If the problem still arises, it is probably necessary to upgrade your browser, because older browsers were not built to handle frames pages. What you should see is this restore.jpg (805 bytes) and not this maximise.jpg (774 bytes) .
  • This may also happen if you have the Microsoft Office toolbar showing vertically on the right of your screen. You can either drag it into a horizontal position at the bottom or minimise it by right clicking the top section of it and selecting Minimise from the menu.
  • Irrespective of your choice of browser, it may also be the case that your display monitor does not show sufficient pixels to display our frames pages. To adjust the settings in Windows, click on the Start menu in the bottom left corner and follow the menu tree Settings / Control Panel / Display / Settings. there you will find a slider control called Screen Area, which you should adjust to 800 by 600 pixels. Nowadays it is highly unlikely that you would need to upgrade your monitor.

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10. No Response

Within the subscription section it sometimes happens that after several successful requests for charts, the next one fails to appear. This is not because the server can't generate the chart in question, but because of transmission delays. Click on the Refresh button. If that does not produce the required chart, clicking on it a second time will return you to the menu page of the RouteMap you are using. Reselect your chart parameters and hit GO.

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11. Chart Size +/- Zoom

The charts are of fixed dimensions and will occupy about 70% of a screen set to 800 x 600 resolution.  If you are using higher resolution, the charts may appear smaller. Switching to lower resolution will increase the size of the charts to fill the allocated space. To adjust the settings in Windows, click on the Start menu in the bottom left corner and follow the menu tree Settings / Control Panel / Display / Settings. there you will find a slider control called Screen Area, which you should adjust to 800 by 600 pixels. In addition you can change the relative proportions of the windows by adjusting the frame size. To do this click on the right edge of the vertical scroll bar in the middle of the page. A bi-directional left/right arrow will appear. Then drag this left to expose more chart or right to increase the width of the text or menu column.

If you are using IE as your browser, you can enlarge or shrink charts using the Zoom facility. This can be accessing the View menu and scrolling down to Zoom.

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12. Page Size

The pages in this site may not be the same size as your screen. To make RouteMap pages larger, reduce the pixel size, and vice versa. If you want to correct this in Windows it can be done via Control Panel / Display Properties / Settings / Screen Area.

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13. Loading Speed

While the public pages may suffer normal delays depending on internet traffic, we have done what we can to make our service load as quickly as possible by minimising the memory requirements of pages and charts. It is also possible that our Internet Service Provider may experience peak-time overloading, for which we apologise. The rest is down to your internet service provider - if it takes too long, you should consider upgrading to a faster service.

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14. Transmission Delays

Subscribers should normally receive charts quickly and without difficulty. However transmission delays may cause problems and your screen may freeze. Such problems are caused by the internet backbone and are regrettably beyond our control. Hit the Refresh button twice on your browser. This will take you back to the default chart for the relevant RouteMap. It is not necessary to re-enter the secure subscriber zone. Then please reselect the chart or table you requested before.

When starting a session logged on to any of the RouteMaps, some drop-down menus may appear blank. Just click on them and the contents will quickly appear. If you accidentally hit GO, before the blank menus are filled, an error message will be shown.

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15. Colours

This site is designed primarily for ease of viewing charts, so uses a dark blue background, with light fonts, except for tables. If you don't see this background, it is because your browser is set to over-ride our settings. To adjust it, using Internet Explorer select View / Internet Options / General / colours.  Then set Text=White and Background=Navy or check Use Windows colours. If you prefer another colour combination, you can make your selections there. However the colours of our charts will not change.   

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16. Printing

This site is designed for viewing charts electronically, rather than for print media. While your browser can reverse background and text colours, images will be printed in original colours. As our charts are delivered to you as images, your browser will print them in the original colours. If your reason for printing is to distribute information to other parties, you may be infringing our copyright and breaching the terms of your user licence. Please bear in mind that we reduced rates for multiple access are available to professional investors who purchase a Site Licence and we offer half-price renewal to individual subscribers that introduce a friend.

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